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Accepting a Proposal

It's been about 5 days since I submitted a request to Ourworld and they still haven't responded, so I want to see if you guys can come up with anything.

I bought gems a few days ago, and my girlfriend proposed. I bought gems, and it doesn't say anything about buying gems with iTunes (which I did), but it continues to tell me that I need to buy gems. 

Is this a bug or do I need to buy gems with a credit card?

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