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Did a offer for 100 gems...

I did a offer for a 100 gems. The offer was to get too level 5 in this game called "Island experiment," on Trialpay. I have been playing this game for about 5 hours and 43 minutes just to get too level 5. After I finally reached level 5, I waited for my gems to transfer to my account. Have not recieved my gems at all! Very unhappy that I did not recieve gems after 5 hours and 43 minutes of playing. I think many people can relate to me. Is there a way I can get the gems that were supposed to be given to me?

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